Shipping & Returns Policy

Last updated: 1 June 2026

This policy explains how 4PL International, a division of Caruso Consulting Co Ltd, ships orders and handles returns from our fulfilment hub in Phetchaburi, Thailand. If you have any questions, contact us at support@4pl.international.

1. Delivery Coverage Areas

We ship to over 190 countries worldwide, direct from our Thailand fulfilment centre. This includes major markets across:

• Southeast Asia (Singapore, Malaysia, Vietnam, Indonesia, the Philippines and more)
• The United States and Canada
• The United Kingdom and European Union
• Australia and New Zealand
• The Middle East and India

2. Delivery Times

Estimated transit times after an order is dispatched from our warehouse:

Delivery times are estimates and may vary due to customs processing, carrier delays, peak periods or events outside our control. Tracking is provided on every shipment.

3. Shipping Costs

Shipping costs depend on the destination, weight, dimensions and chosen service level. Because we are carrier-neutral, we select the most cost-effective route for each shipment. Exact shipping rates are confirmed in your service proposal or at the point of order, with no hidden surcharges.

Duties & Taxes (DDP)

We offer Delivered Duty Paid (DDP) shipping, where applicable duties and taxes are calculated and paid in advance. This means your customers are not charged surprise fees on delivery. Where Delivered Duty Unpaid (DDU) is used instead, the recipient may be responsible for import duties and taxes.

4. Order Processing

Orders received before our daily cut-off are typically picked, packed and dispatched the same or next business day. Processing times may extend slightly during peak shopping periods, and we will always work to dispatch as quickly as possible.

5. Returns & Refunds

As a fulfilment partner, we manage returns (reverse logistics) on behalf of the brands we serve. The specific return window, eligibility and refund terms for any individual product are set by the brand selling that product.

Standard return conditions

• Returns are generally accepted within the return window specified by the seller (commonly 14–30 days).
• Items should be unused, in their original condition and packaging where possible.
• Proof of purchase or an order reference is required.
• Certain items may be non-returnable for hygiene, safety or customisation reasons.

Refunds

Once a returned item is received and inspected at our warehouse, an eligible refund is processed back to the original payment method. Refund timing depends on the seller’s policy and the payment provider. Return shipping costs may be the responsibility of the customer unless the item is faulty or incorrect.

6. Damaged or Incorrect Items

If an item arrives damaged or you receive the wrong product, contact us within a reasonable time with your order reference and photos where possible. We will arrange a replacement or refund of eligible items as quickly as we can.

7. Lost or Delayed Shipments

In the rare event a shipment is lost or significantly delayed, we will investigate with the carrier and work to resolve it promptly, including arranging a replacement or refund where appropriate.